Frequently Asked Questions
Is Lien Library a lien search company or a software company?
Lien Library is a software company. Our flagship workflow helps cities process lien and open permit search requests more efficiently, but our broader platform is built to support city departments such as City Clerk, Building, Code Enforcement, Finance, Planning & Zoning, and resident services.
Who can use Lien Library?
Lien Library is designed for local governments, lien search companies, title companies, real estate professionals, property owners, and residents. Cities use the platform to manage requests and workflows, while title companies and property owners can use it to submit requests, track status, make payments, and receive completed reports.
How does Lien Library help city departments?
At no Cost, Lien Library helps city departments reduce manual work by organizing requests, payments, documents, and status updates in one platform. City Clerk, Building, Code Enforcement, Finance, and other departments can work from a shared system instead of relying only on emails, spreadsheets, paper forms, or disconnected processes.
Does integrating Lien Library require heavy lifting from our internal IT team?
Not at all. Our platform is a secure, cloud-based solution that operates independently of your core internal infrastructure. Most jurisdictions qualify for a completely free setup that requires minimal to no IT department involvement. We handle the technical heavy lifting, data parsing, and portal maintenance so your staff can focus on daily operations.
Will automating these data requests make our current staff positions obsolete?
Absolutely not. Lien Library is designed to be a tool that serves your team, not replaces them. By automating repetitive administrative tasks like answering routine phone calls, sorting mail, and processing paper checks, we free up your staff to focus on high-priority, citizen-centric tasks and critical backlogs that actually require human expertise.
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